經(jīng)典：商務(wù)英語(yǔ)10種抱怨信函寫(xiě)作篇

　　Complaints & Claims （抱怨和索賠信函）抱怨、索賠信函的目的是為了獲取更好的服務(wù)，對(duì)已出現(xiàn)的問(wèn)題求得盡快的、妥善的解決。它通常是買(mǎi)方由于對(duì)收到的貨物不滿(mǎn)而書(shū)寫(xiě)，如：貨物未按時(shí)到達(dá)；貨物雖抵達(dá)，但與訂單所載不同；貨物有損毀現(xiàn)象；貨物數(shù)量短缺或多余；貨物質(zhì)量與樣品不符；服務(wù)不合理以及收費(fèi)過(guò)高等，這些均是抱怨、索賠的正當(dāng)理由。

　　書(shū)寫(xiě)抱怨、索賠信函時(shí)，不妨開(kāi)門(mén)見(jiàn)山出原先雙方同意的條件，然后列舉事實(shí)以表示有何不滿(mǎn)，以及為什么不滿(mǎn)，最后提出解決的方法。內(nèi)容應(yīng)明確、清楚　、有理，語(yǔ)氣要簡(jiǎn)潔、堅(jiān)決。避免使用憤怒和使對(duì)方過(guò)于難堪的措辭（除非你所抱怨的問(wèn)題反復(fù)發(fā)生，且多次投訴而毫無(wú)結(jié)果）。

　　1） For Delay in Shipment (由于發(fā)貨延遲而抱怨)

　　Dear Sirs ,

　　The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.

　　Please look into the matter as one of urgency and let us have your reply as early as possible .

　　Yours faithfully,

　　親愛(ài)的先生們：我方從貴方訂購(gòu)的家具應(yīng)于一星期前收到。不用說(shuō)，發(fā)貨的延遲給我方帶來(lái)了很大的不便。因此，貴方必須立即發(fā)貨，否則我們將被迫取消訂單，到另處訂貨。

　　請(qǐng)緊急處理此事，并盡快告知結(jié)果。

　　2） For Poor-Packing （由于包裝不妥提出索賠）

　　Dear Sirs ,

　　We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10%of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .

　　Sincerely yours ,

　　親愛(ài)的先生們：我們寫(xiě)信通知貴方，519號(hào)訂單玩具已收到，但貨物狀況很不令人滿(mǎn)意　，故我們不得不提出索賠。經(jīng)檢查，我們發(fā)現(xiàn)有10％的貨物破損，而且一些也有嚴(yán)重磨損現(xiàn)象。很明顯，這是由于包裝不妥造成的。因此，我們無(wú)法以原價(jià)售出貨物。　建議貴方依照發(fā)票金額給予20％的折扣，這是我們所建議降低的售價(jià)額度。如果貴方無(wú)法接受，我們將不得不退貨，要求替換。

　　3） For Damage of Goods （由于貨物損壞而抱怨）

　　Dear Sirs,

　　Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company

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