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考研英語書信類作文常見類型：投訴信
投訴信
投投訴信是因為對服務(wù)、商品等不滿而向諸如商店、廠家、消費者協(xié)會等相關(guān)負(fù)責(zé)機構(gòu)寫的信件。寫此類信件時候，應(yīng)注意寫信的目的不僅僅是表示不滿，更重要的是讓對方了解并解決你所遇到的問題。因此投訴信的內(nèi)容可包括：
1)反映問題。比如應(yīng)具體說明什么質(zhì)量問題，并提供確切的發(fā)票，問題的內(nèi)容要明確而具體。
2)說明由此問題所帶來的不便、比如時間或精神上的損失等，內(nèi)容要實事求是。
3)提出解決方案，賠償方法和方式等，所提出的要求要合理。
4)結(jié)尾既要提出希望，比如要求對方盡快解決問題，同時又要為對方做出的努力表示感謝，這樣對方才可能以積極的態(tài)度處理并解決你的問題。
投訴信的語氣要堅決，但注意禮貌用詞，不宜過分尖銳，敘述問題時用過去時態(tài)。其常用套語有：
引言：I am returning... which Ibought from your store in... (time).
Imust complain about...
發(fā)展：This has put us to great inconvenience.
Therefore, Iam returning... and would greatly appreciate if you could replace it.
結(jié)尾：We hope that you will understand our expectation of the compensation for our damaged goods.
Iwould be grateful if this matter would have your immediate attention.
Having been given your excellent reputation, Iam sure you will do everything possible to...
范例：
Directions:
You bought a pair of tennis bats (item #6542951) from website. When you received them, you found they were used with dirt all over around and a small tear in the handle. Write a letter to the customer service manager of the store to
1) tell him about the used bats 2)ask for a refund
Dear Sir or Madam:
I have recently ordered a new pair of tennis bats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it I saw that the bats were used. They had dirt all over around and there was a small tear in the handle. My order number is AF26168156.
To resolve the problem, I would like you to credit my account for the amount charged for my bats, I have already went out and bought a new pair at my local sporting goods store so sending another would result in me having two pairs of the same bats.
Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.
Sincerely,
Li Ming
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