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不要忽視打電話
打電話雖然見(jiàn)不到對(duì)方，但你的職業(yè)素養(yǎng)可以通過(guò)一根小小的電話線體現(xiàn)出來(lái)，因此，對(duì)打電話要引起重視。
1.打電話必備第一句：自我介紹
經(jīng)典表達(dá)：
Hello, this is XXX from human resource. May I speak to XXX?
你好，我是人力資源部的XXX。請(qǐng)問(wèn)XXX在嗎?
舉一反三：
Good morning. This is XXX with ABC Company/Department, calling from Beijing/Shanghai. Can I speak to XXX?
Hello. It’s XXX from ABC Company. Is XXX here?
2.打電話必備第二句：說(shuō)明來(lái)電原因
經(jīng)典表達(dá)：
I’m calling in regards to the order XXX made 3 days ago.
我打電話來(lái)是為了問(wèn)一下關(guān)于XXX三天前下的訂單的情況。
舉一反三：
I’m calling to the annual report.
I’m calling about the contract.
3.打電話必備第三句：Ta什么時(shí)候回來(lái)?
經(jīng)典表達(dá)：
When can I expect him back?
他大概什么時(shí)候會(huì)回來(lái)?
舉一反三：
When will he be back?
When would be a good time to reach him?
When will she be available to take my call?
4.打電話必備第四句：我能留個(gè)口信嗎?
經(jīng)典表達(dá)：
May I leave a message for him?
我能給他留個(gè)口信嗎?
舉一反三：
Could you please connect me to his voice mail?
I think I’ll leave a message.
5.打電話必備第五句：請(qǐng)Ta給我回電好嗎?
經(jīng)典表達(dá)：
Please tell him/her that XXX called and have him/her return my call.
請(qǐng)告訴他/她XXX打過(guò)電話，讓他/她給我回電。
舉一反三：
Please let XXX know I called and have him/her call me back ASAP.
Could you tell XXX to ring me back?
6.打電話必備第六句：我再打過(guò)來(lái)吧。
經(jīng)典表達(dá)：
I’ll call again later.
我再打過(guò)來(lái)吧。
舉一反三：
I’ll ring back later.
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