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《一分鐘經(jīng)理人》One Minute Manager讀后感
《One Minute Manager 》作者 Ken Blanchard and Spencer Johnson，首次出版：1982年。主要講述一個(gè)年輕人在尋找最有效的經(jīng)理人過(guò)程中認(rèn)識(shí)到One Minute Manager的`價(jià)值，并想成為其中一員，通過(guò)不斷的學(xué)習(xí)揭示了一分鐘經(jīng)理人的技巧。“一分鐘經(jīng)理人”的三個(gè)管理技巧即:
一分鐘目標(biāo)- One-minute Goals
一分鐘稱(chēng)贊- One-minute Praisings
一分鐘批評(píng)- One-minute Reprimands
這三個(gè)簡(jiǎn)單實(shí)用的秘訣濃縮了管理的精髓：目標(biāo)明確具體，獎(jiǎng)懲及時(shí)到位。
“一分鐘目標(biāo)”即用精練的語(yǔ)言描述目標(biāo)，讓員工認(rèn)同目標(biāo)，設(shè)定目標(biāo)標(biāo)準(zhǔn)，發(fā)揮員工潛力；
One-minute goals setting:
-Agree on your goals
-See what good behavior looks like
-Write out each of your goals on a single sheet of paper using less than 250 words
-Read and re-read each goal which require only a minute or so each time you do it
-Take a minute every once in a while out of your day to look at your performance and
-See whether or not your behavior matches your goal
“一分鐘稱(chēng)贊”即及時(shí)肯定員工業(yè)績(jī)，注重并利用員工對(duì)稱(chēng) 贊的心理反饋，鼓勵(lì)員工繼續(xù)努力并支持其走向成功；
One-minute praising works:
-Tell people up front that you are going to let them know how they are doing
-Praise people immediately
-Tell people what they did right be specific
-Tell people how good you feel about what they did right ,and how it helps the organization and the other people who work there
-Stop for a moment of silence to let them feel how good you feel
-Encourage them to do more of the same
-Shake hands or touch people in a way that make it clear that you support their success in the organization
“一分鐘批評(píng)”即要及時(shí)批評(píng)，并指出錯(cuò)誤導(dǎo)致的后果，講究批評(píng)藝術(shù)，運(yùn)用情感誘導(dǎo)。
One-minute reprimand works:
-Tell people beforehand that you are going to let them know how they are doing and in no uncertain way
- Reprimand people immediately
-Tell people what they did wrong be specific
-Tell people how good you feel about what they did wrong , and in no uncertain way
-Stop for a few second of uncomfortable silence to let them feel how you feel
-Shake hands or touch people in a way that lets them know you are honestly on their side
-Remind them how much you value them
-Reaffirm that you think well of them but not of their performance in this situation
-Realize that when the reprimand is over, it’s over.
如何進(jìn)行一分鐘經(jīng)理人實(shí)踐，需要繼續(xù)探討。
參考文獻(xiàn)
http://www.slideshare.net/sanjayrajthilak/one-minute-management-techniques
http://wiki.mbalib.com/wiki/%E3%80%8A%E4%B8%80%E5%88%86%E9%92%9F%E7%BB%8F%E7%90%86%E4%BA%BA%E3%80%8B
http://book.douban.com/annotation/16515142/
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